Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") govern your use of the LaundryFlow website, free trial, application, subscriptions, and Offline licenses. By accessing the website, starting a trial, subscribing, or activating a license, you agree to these Terms. If you subscribe on behalf of a business, you confirm you are authorized to act for that business.

2. Definitions

• "App" — the LaundryFlow application on any supported platform (Android, Windows, web)
• "Subscription" — paid access to the App for a selected term (1, 3, 6, or 12 months) under a Starter, Standard, or Advance plan
• "Offline License" — a one-time-purchase license to run the App offline on a single bound device
• "Trial" — the free 7-day evaluation of the App, accessed through a trial account on our platform
• "Business Data" — the data you enter into the App: your customers, orders, payments, inventory, expenses, and records

3. The App

LaundryFlow is a business tool for managing laundry shop operations. Features available to you depend on your plan, trial status, or license. We may add, change, or improve features over time.

Your Business Data belongs to you. We claim no ownership over it. You may export or request a copy of your data at any time during an active subscription or license.

4. Free Trial

1. The Trial runs for seven (7) days from registration and requires no credit card.
2. Trial data is stored under your Trial account on our platform and is automatically deleted when the Trial expires without an upgrade. We are not responsible for recovering expired trial data.
3. To start a Trial, you provide your business name, email address, and a password. See our Privacy Policy for how we use this.
4. Trial features may be limited compared to paid plans.
5. We limit one (1) Trial per email address — the email used on an expired Trial is permanently blocked from starting a new Trial. We may also refuse or end Trials that show abusive, duplicate, or automated usage.

5. Subscriptions

1. Plans: Starter, Standard, Advance. Available terms: 1, 3, 6, or 12 months. Current prices are listed on our Pricing page.
2. A Subscription covers the full term you selected and is paid upfront in one payment.
3. There is no automatic renewal. When your term ends, access stops unless you choose to renew. We may send renewal reminders as a courtesy.
4. Upgrades mid-term (e.g., Standard → Advance) are arranged through our support channels .
5. Plan entitlements (including staff account limits and included branches) are described on the Pricing page. In summary: Starter includes one (1) owner account; Standard includes up to ten (10) staff accounts; Advance includes two (2) branches and twenty (20) staff accounts, with each additional branch adding ₱500/month and ten (10) staff accounts.
6. Feature availability per plan is described on the Pricing page and may evolve as the product grows. If a change materially reduces a core feature you paid for, we will work with you in good faith on a fair resolution.

6. Payments & Refunds

1. Payments are processed in Philippine Peso (₱) through PayMongo (GCash, cards, and other supported channels). We do not store your payment credentials.
2. Prices may change over time, but changes never affect a term you have already paid for.
3. Refunds: (a) Duplicate or mistaken payments are fully refunded. (b) For first-time Subscriptions, you may request a full refund within seven (7) days of payment. (c) After seven days, completed terms are non-refundable, but unused time may be credited toward a renewal at our discretion. (d) Offline Licenses are refundable within seven (7) days only if not yet activated.
4. Access may be suspended for verified failed or fraudulent payments, with notice and a chance to resolve.

7. Offline License

1. The Offline License is a one-time purchase that grants a perpetual right to use the App offline under these Terms — it is not a Subscription.
2. Each license is bound to one (1) device via a license key and device ID. Running it on additional devices requires additional licenses or an authorized transfer.
3. To move your license to a new device (replacement, upgrade, hardware failure), contact support. We verify ownership and issue a transfer/reset. We may reasonably limit the frequency of transfers.
4. Your license includes app updates for [12 months / lifetime — DECIDE] from purchase. Ongoing optional support plans may be offered separately.
5. License keys are confidential, personal to your business, and may not be shared, resold, or redistributed. Launch-promo pricing is available only during the promo period and slot availability.

8. Your responsibilities

• Provide accurate business and contact information.
• Keep your account and license key secure. You are responsible for activity under your accounts, including staff accounts you create within your plan's staff limit.
• Comply with applicable laws — including the Data Privacy Act (RA 10173) for the personal data of your own customers that you enter into the App.
• Do not misuse the App: no reverse engineering, scraping, reselling access, or using it for unlawful purposes.
• Maintain your own backups of critical records when feasible — though we design for offline resilience and cloud sync, you remain steward of your business data.

9. Intellectual property

The LaundryFlow App, brand, website, and all related materials are the intellectual property of [TODO: LEGAL BUSINESS NAME]. You receive a limited, non-exclusive, non-transferable right to use the App per these Terms — not ownership of the software itself.

10. Availability & support

LaundryFlow is designed offline-first so your operations continue without internet. Cloud features (sync, backup, notifications) depend on connectivity and third-party infrastructure. We aim for high availability but do not guarantee uninterrupted service. Support is provided through our official channels (Facebook Messenger, [TODO: EMAIL]) with reasonable response times.

11. Disclaimers & limitation of liability

The App is provided "as is." To the fullest extent permitted by law, we disclaim warranties not expressly stated in these Terms. We are not liable for indirect or consequential losses (e.g., lost profits or business opportunities). Our total liability for any claim is limited to the amount you paid us in the twelve (12) months before the claim. Nothing in these Terms limits liability that cannot be limited under Philippine law.

12. Termination

You may stop using the App at any time. We may suspend or terminate access for material breach of these Terms, non-payment, or unlawful use — with notice and an opportunity to remedy where appropriate. Upon termination, your obligation to pay completed terms stands, and your Business Data remains available for export during the access period you paid for, subject to our Privacy Policy retention rules.

13. General

• Changes: We may update these Terms; material changes will be announced on this page and, for active customers, by email or in-app notice. Continued use after the effective date means acceptance.
• Governing law: These Terms are governed by the laws of the Republic of the Philippines.
• Entire agreement: These Terms and our Privacy Policy form the whole agreement between us regarding the service.
• Severability: If any provision is found unenforceable, the rest stays in effect.
• Contact: [TODO: LEGAL BUSINESS NAME] · [TODO: CONTACT EMAIL] · Facebook Messenger